SO, the Premier League is off for at least two weeks – possibly even the entire season could be cancelled.
That has left many fans – from season ticket holders to supporters looking forward to a rare game watching their beloved team – wondering if they will recoup their money or get a refund at all.
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Here is how each Premier League team are dealing with this concern…
How can fans get ticket refunds?
Arsenal
Arsenal’s current policy for home match tickets is that in the event of postponement or abandonment of a game, you will receive a full refund or receive a ticket for the re-arranged mattch.
But you will have to send a written request to the club’s box office at least 72 hours before the fixture, while any tickets acquired through the Ticket Exchange Service are not liable for refunding – unless through the original seller.
For away tickets, you will entitled to a full refund through the visiting club or get a new one for the rearranged fixture – but Arsenal are not liable to cover lost accommodation or travel costs.
As for season tickets, fans already expecting compensation due to their poor performances in the Europa League.
The season tickets allow Gunners supporters to attend 26 matches a year – and should Premier League games be re-arranged, they will be allowed to use their season ticket for these.
But it is unknown whether a refund will be handed if the season is cancelled.
Chelsea
Chelsea give home fans the chance to get a full refund if they send the original back to the ticket office at least 48 hours before the game – be able to get a ticket for the rearranged fixture.
But according to their policy, the Blues will not refund any away tickets for any Uefa matches – including the Champions League.
Meanwhile, Premier League and domestic cup games cannot be refunded if the full allocation has been taken.
Ticket Exchange match tickets are non-refundable as well.
As for season ticket holders, fans are currently only entitled to attend the rescheduled fixture.
Liverpool
For home matches, you will be able to use the ticket to attend the rescheduled fixture.
A refund will be issued if the ticket is returned to the Liverpool Ticket Office at least 14 days prior to the game.
The same rules apply for away games.
As for season ticket holders, you can still attend the rescheduled matches with your current ticket.
But should the matches be cancelled completely, currently Liverpool fans are not entitled to a refund.
Manchester City
For home matches at the Etihad Stadium, Man City fans will get a full refund – except without the booking fee – for any tickets providing the original ticket is returned with a written request at least seven days before the match.
For group bookings, which are for 10 or more tickets, this needs to be done at least 21 days before the game.
Yet, if the game is rearranged, ticket holders will still be able to attend on the new date with their original ticket.
These rules also apply to away fixtures.
As for season ticket holders, they will be able to attend the rescheduled games, but, as yet, are not due a refund should they be postponed.
Manchester United
For all tickets with Man United – including home, away and season tickets – fans can get a refund if the match is cancelled (part-refund for the season tickets).
Meanwhile, should the game be rescheduled, the original ticket will still be valid to go.
Tottenham
Tottenham have already revealed that any ticket holder for their postponed fixtures will be able to attend the games if they are rescheduled.
Meanwhile, if you are unable to attend on the rearranged date, then you can claim a refund no later than seven days before the match.
And should any fixtures not be completed, season ticket holders will be part-refunded to cover those remaining games.
